Welcome to PockyDoc. We are committed to protecting your privacy and ensuring a secure experience while using our telehealth services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
a. Personal Information: When you create an account or use our services, we may collect personal information including but not limited to your name, contact details, medical history, and payment information.
b. Health Information: During consultations, we collect health-related information such as symptoms, diagnoses, and treatment plans.
c. Usage Data: We may collect data about how you interact with our app, including IP addresses, device information, and usage patterns.
a. To Provide Services: We use your information to facilitate consultations, manage appointments, and provide medical guidance.
b. To Improve Our Services: Your data helps us enhance the app’s functionality and user experience.
c. For Communication: We may use your contact information to send updates, notifications, and support messages related to your use of the app.
d. For Legal and Compliance Purposes: We may use your information to comply with legal obligations and resolve disputes.
a. With Healthcare Providers: Your health information is shared with licensed healthcare professionals for the purpose of providing medical services.
b. With Third-Party Service Providers: We may share your information with vendors who assist in operating the app, such as payment processors and data storage providers. These parties are contractually obligated to protect your information.
c. For Legal Reasons: We may disclose your information if required by law, to enforce our Terms and Conditions, or to protect the rights, property, or safety of PockyDoc and our users.
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction. Despite these measures, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
a. Access and Correction: You have the right to access and correct your personal information. You can update your information through your account settings or contact us directly.
b. Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
c. Opt-Out: You can opt out of receiving promotional communications from us by following the instructions in those communications.
We retain your personal and health information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Data retention periods may vary based on applicable laws and regulations.
We may update this Privacy Policy from time to time. Changes will be effective when posted on our app. We will notify you of significant changes through the app or other communication channels.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at https://pockydoc.com/contact-us/.